At [ BEAUTY KOSHK ], we are committed to ensuring complete customer satisfaction. If you are not satisfied with the product you purchased, you may return or exchange it according to the following terms:
1.Return and Exchange Period:
•Customers may return or exchange products within [ 14 days ] from the date of receipt.
2.Conditions:
•The product must be in its original condition and unused, with its original packaging.
•A receipt or proof of purchase must be provided.
•Return policy does not apply to products that have been opened or used.
3.Non-returnable Products:
•Some products may be non-returnable, such as [specific items if applicable, like opened cosmetics or products with limited shelf life].
4.How to Request a Return or Exchange:
•Customers can contact our customer service team via [ what’s app ] to request a return or exchange.
•Once the request is approved, our team will guide you on how to return the product.
5.Shipping Fees:
•If the return is due to an error on our part, we will cover the shipping costs.
•If the return is for another reason, the customer may be responsible for shipping fees.
We are here to ensure that your experience with us is smooth and hassle-free, and if you need any assistance, don’t hesitate to reach out to us.
